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Frequently Asked Questions

  • How can i track my shipment?

Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order.

  • How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.


*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

  • Where is my confirmation email?

 If you have any concerns with your order, please contact our Support Team at contact@woovn.com and they will be glad to assist you. Most emails are answered within 1 business day.  

  • Can I change my billing or shipping information?

Standard shipping takes from 2 to 3 business days. If you are in a rush, we do offer next-day delivery.

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